At Canadian Restaurant and Foodservice Association (“CRFA”) we respect and are committed to protecting your privacy, and we support a general policy of openness about how we collect, use and disclose your personal information. Our policy complies with the requirements of the Personal Information Protection and Electronic Documents Act ("PIPEDA") of Canada and the Canadian Standards Association Model Code for the Protection of Personal Information.
For the purpose of this Privacy Statement, "personal information" means information about an identifiable individual, but does not include the name, title or business address or telephone number of an employee of an organization. CRFA will not collect, use or disclose your personal information in a way that is incompatible with this Privacy Statement.
The following ten principles govern our actions as they relate to the use of Personal Information:
Principle 1 – Accountability
Principle 2 – Identifying Purposes
Principle 3 – Consent
Principle 4 – Limiting Collection
Principle 5 – Limiting Use, Disclosure and Retention
Principle 6 – Accuracy
Principle 7 – Safeguarding Personal Information
Principle 8 – Openness
CRFA will make available to its members and/or subscribers, information about the policies and procedures CRFA uses to manage Personal Information.
Principle 9 – Access
Principle 10 – Addressing Complaints
Processing of Orders and Subscriptions
When you subscribe to the CRFA Website or the CONSERVE Website, we ask for, where applicable, your email address and a password, for your name, postal address, telephone number and a valid credit card number in addition to information regarding the business. We use this information to process your requests. We use your telephone number for the purpose of contacting you in the event of shipping or order-related issues. We request that you provide a valid credit card number. If you are paying by credit card, we continue to use the credit card number provided by you initially for billing purposes should you continue as a CONSERVE Website subscriber.
We use your email address to answer inquiries that you send to us, and to communicate with you when necessary concerning billing, the administration of your account and the processing of your purchase requests. As these functions are necessary to the proper administration of your subscription account, we do not offer an opt-out from such email communication.
Communications for Marketing Purposes
As a member of CRFA or as a CONSERVE Website subscriber, you may receive email communications from us that inform you about or to promote new or additional services or contain special offers from CRFA and our corporate affiliates in the Internet services sector. You may opt-out of receiving such email communications by adjusting your Email Settings in My Profile or by contacting CRFA member services. If you do not opt-out, we will use your personal information for these purposes and may also disclose your email address and/or name to our affinity partners so that they can send you such information directly.
Cookies and Web Logs
When you visit the CRFA website, cookies are placed on your hard drive. A cookie is a small piece of information that a website can store on your web browser and later retrieve. We use sessional cookies to help us track items you select, to match your address and order and to assist in the log in to your account. We use permanent cookies to help us track use of our websites, such as the number and frequency of visits to our pages and which parts of our websites are visited. Most browsers will allow you to disable cookies, or allow only sessional cookies to be placed. If your browser is set to allow sessional cookies only, your use of the websites will be unaffected. If your browser is set to disable sessional cookies, you will not be able to log in, create or update a rental list or use the My Profile section pages.
CRFA collects aggregate information concerning usage of the websites through automatically logged information. CRFA does not use any personal information while generating this information, nor does it relate any of this information to an individual member or user.
Updating Your Personal Information
You may update or change your personal information anytime by visiting the My Profile section or contacting the CRFA by telephone.
When We Disclose Your Personal Information
CRFA will not sell, license, trade or rent your personal information to or with unaffiliated third parties. CRFA will not otherwise disclose your personal information except as described below.
Retention of Your Personal Information
We retain your personal information, including contact, account, shipping information, subscription history and financial information, for the period that you remain a member of the CRFA or the CONSERVE Website, for the purposes described above, and following the termination or suspension of your subscription or membership for such further periods as required by applicable laws or limitation periods and as necessary to allow us to guard against fraud.
CRFA makes all commercially reasonable efforts to protect your personal information from loss, unauthorized access, misuse or theft. We use a secure server (SSL) and encrypt all transmissions of personal information by you. We encourage you to change your password regularly and to provide us with accurate information through the My Profile section feature. Only those CRFA employees who have a legitimate business purpose for accessing the personal information collected by us are authorized to do so. Unauthorized access to or use of personal information by an employee is prohibited and constitutes grounds for disciplinary action. In addition, our management systems are configured so as to block or restrict employee access from those without access privileges.
In the event that you have any questions about the CRFA Privacy Statement or if you have reason to believe that we may have failed to adhere to this Privacy Statement, you may contact us by sending an email to CRFA Chief Privacy Officer at firstname.lastname@example.org
Last Updated: August 1, 2012