Ordering / Shipping Details

How to Order :

1. To begin shopping, find the first item you wish to purchase and enter the desired quantity in the field provided.

2. Press the button to add the item(s) to your shopping cart.

3. A new window will pop-up to confirm your selection. From there, you can proceed to the checkout or close the window to continue shopping. You can view your cart or checkout at any time by pressing any one of the buttons.

Note: If you're using pop-up blocker software, the confirmation window may not appear, but the items are still added to the cart.

All prices are in Canadian Dollars (CAD)

Items with a "lock" icon () are for CRFA members only

 

Payments:

We honour MasterCard, Visa and American Express credit cards.

Personal cheques are accepted but shipment will not occur until after your cheque is cleared.  Money orders will ensure quicker processing, if a credit card is not available.

Secure Electronic Payment Processing


Shipping:

Please note all prices include shipping and handling.

Orders within Canada and the U.S. are shipped via Canada Post unless otherwise arranged. Courier service can be arranged, with the courier charged to the customer's invoice, unless a courier account number is available.

Orders from outside Canada and the US are subject to additional shipping fees. International customers are encouraged to place their orders by phone or email. Please contact CRFA at 1-800-387-5649, ext. 4245 or membership@crfa.ca for more information.

Please allow two to four weeks for delivery.


Return Policy: 

If the product you order is not what you expected, you may return it for a full refund.  CRFA does not cover the cost of return shipping. Digital publications, the Restaurant Start-up Kit and the Food Safety Tool Kit are final sale.

 

Return Policy for University/College Bookstores: 

Only bookstores can return overstock after outstanding invoices are paid in full and they have contacted CRFA to obtain permission.  Returns are accepted up to 10 months from the invoice date and books must be returned within 30 days of permission being granted.  It is the responsibility of the bookstore to cover the cost to ship the books directly to CRFA, ensure that books are packed well to avoid damage in transit, and that books are in resalable condition.  Please also include a copy of the invoice or documentation stating the invoice number and date.  Returns will be subject to a 20% restocking fee that will be deducted directly from the amount to be refunded.

Note:  For invoices dated in the period of June 1, 2012 to June 30, 2012 inclusive, refunds of books are subject to a 5 month return period instead of a 10 month period.  All other refund policy rules apply.


Further Details:

For further details, please contact membership@crfa.ca.